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| Customer Charter |
| You are entitled to expect from the Land Tax Department... |
| COURTESY: |
- We shall be attentive and polite when we serve you.
- We shall acknowledge the receipt of all correspondence within 15 working days of the receipt of such correspondence.
- We shall endeavour to deal with all such matters within one month of submission.
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| COMPETENCE: |
- We shall ensure that you are served by well-trained and knowledgeable officers
- We shall endeavour to get your tax affairs right or resolved within a period of six months.
- Objections filed within the specified period will be acknowledged within 15 working days and will be settled within 3 months.
- Requests for valuation services will be provided within 2 months of submission.
- Applications for Tax Relief shall be prepared and submitted to the Tax Relief Board within 2 months of submission.
- Requests for duplicate Tax Demand Notices will be processed within 2 working days.
- Requests for advanced tax demand notices will be processed within 5 working days.
- Requests for the issuance of tax clearance certificates shall be processed within 2 working days as long as all conditions have been fulfilled.
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| CLARITY: |
- We shall provide clear and complete information to help you fulfil your obligations.
- We shall produce lucid and timely leaflets and forms.
- We shall provide you with information and assistance at our enquiry offices.
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| CONVENIENCE: |
- We shall continuously seek improvements to make it easier to meet your obligations.
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| FAIRNESS: |
- By settling your affairs impartially.
- By expecting you to pay only what is due under the law.
- By treating everyone with equal fairness.
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| THE DEPARTMENT EXPECTS YOU TO... |
- Pay your taxes promptly
- Promptly inform us of any changes to the address which may affect the serving of correspondence.
- Promptly provide honest information relating to your properties when requested by the department.
- Submit evidence to support any claims that you may have against the department.
- Treat the staff of the department with mutual courtesy and consideration.
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| Government of Barbados © 2007 |
